This position will be responsible for mentoring and providing real time floor support to the team of Technical Sales Specialists. In addition to this, the incumbent will also be responsible to perform second voice and improve performance in the areas of RPC, RPL, Conversion and Quality Scores.
Job Profile
Accountable for team sales target (predetermined by the business).
Drive Net Revenue, RPL, RPC and Conversion in Technical Sales Process (AVAS).
Help agents to diagnose the customer’s issue.
Understanding and Creating (as and when required) the need of the product for new/prospective customers through gaining confidence and sales.
Emphasizing on key words, handling objections and using product/service benefits to respond to customers queries
Handling Customer Second Voice and Payment Authorization on calls.
Handling irate/demanding customers - where necessary, in a tactical manner.
Training need analysis and Training need identification basis disposition report and calls audits.
Work with training team to help in maintaining of training content with all latest process and product updates for effective learning during new hire training and refresher sessions.
Work with training team to develop training programs basis process requirements for performance improvement.
Attend Quality calibration sessions.
Queue Monitoring and Break Management.
Skill Set & Competencies
Excellent verbal communication
Confident and determined approach
A high degree of self-motivation and drive
Ability to drive a team and work both independently and as part of a team
Education
Bachelor’s Degree/ 3 Years Diploma /Undergraduate can apply.
This position will be responsible for mentoring and providing real time floor support to the team of Technical Sales Specialists. In addition to this, the incumbent will also be responsible to perform second voice and improve performance in the areas of RPC, RPL, Conversion and Quality Scores.
Job Profile
Accountable for team sales target (predetermined by the business).
Drive Net Revenue, RPL, RPC and Conversion in Technical Sales Process (AVAS).
Help agents to diagnose the customer’s issue.
Understanding and Creating (as and when required) the need of the product for new/prospective customers through gaining confidence and sales.
Emphasizing on key words, handling objections and using product/service benefits to respond to customers queries
Handling Customer Second Voice and Payment Authorization on calls.
Handling irate/demanding customers - where necessary, in a tactical manner.
Training need analysis and Training need identification basis disposition report and calls audits.
Work with training team to help in maintaining of training content with all latest process and product updates for effective learning during new hire training and refresher sessions.
Work with training team to develop training programs basis process requirements for performance improvement.
Attend Quality calibration sessions.
Queue Monitoring and Break Management.
Skill Set & Competencies
Excellent verbal communication
Confident and determined approach
A high degree of self-motivation and drive
Ability to drive a team and work both independently and as part of a team
Education
Bachelor’s Degree/ 3 Years Diploma /Undergraduate can apply.
This position will be responsible for mentoring and providing real time floor support to the team of Technical Sales Specialists. In addition to this, the incumbent will also be responsible to perform second voice and improve performance in the areas of RPC, RPL, Conversion and Quality Scores.
Job Profile
Accountable for team sales target (predetermined by the business).
Drive Net Revenue, RPL, RPC and Conversion in Technical Sales Process (AVAS).
Help agents to diagnose the customer’s issue.
Understanding and Creating (as and when required) the need of the product for new/prospective customers through gaining confidence and sales.
Emphasizing on key words, handling objections and using product/service benefits to respond to customers queries
Handling Customer Second Voice and Payment Authorization on calls.
Handling irate/demanding customers - where necessary, in a tactical manner.
Training need analysis and Training need identification basis disposition report and calls audits.
Work with training team to help in maintaining of training content with all latest process and product updates for effective learning during new hire training and refresher sessions.
Work with training team to develop training programs basis process requirements for performance improvement.
Attend Quality calibration sessions.
Queue Monitoring and Break Management.
Skill Set & Competencies
Excellent verbal communication
Confident and determined approach
A high degree of self-motivation and drive
Ability to drive a team and work both independently and as part of a team
Education
Bachelor’s Degree/ 3 Years Diploma /Undergraduate can apply.
